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What is
Web Hosting? Do I have to register a Domain Name
separately?.
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Is your
Company run by Kids, like most others?
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How Do I
sign up?
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How do you
securely maintain my Credit Card Number?
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Will I
always have access to my website via POP3/FTP/Frontpage?
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Can I
always receive assistance if I need it at any time?
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What is a
virtual domain?
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Who is
InterNIC?
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Can my
domain be accessed with or without the www?
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How fast
and reliable are your support staff?
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How long
does it take for my account to work?
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Do you
accept foreign domain names?
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How can I
transfer my files to my website?
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Can I use
my account for anything I want?
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How does
the payment process work?
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Do I have
access to my own personal SMTP server to send mail?
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Can I
upgrade my account?
1.
What is Web Hosting? Do I have to register a Domain Name
separately?. Top
Web Hosting is hosting your web site in a remote
server that is connected to the internet 24 hours a day. This
way, anyone can view your web site at any time, when connected
to the internet. Web Hosting providers like us provide this
service to customers for a small fee. To host
your website, you must have your own domain name like
yourdomain.com already registered with a Domain Registrar.
After you register your own domain name, you can signup for a
hosting account with us, giving us the name that you already
registered. You can register your domain name through any
Domain Registrar like Bluetech
Solutions. Once you signup for a hosting
account, we will setup your account on our Server, and send
you a Welcome E-mail, giving you the name of our Nameservers.
You will have to update your domain name information with the
nameservers we provide in the Welcome E-mail, by going to the
website of your domain registrar. If you register your domain
name with us, we will take care of updating the nameservers.
After this process is complete, your domain name will
automatically start pointing to your account in our server. 2. Is
your Company run by Kids, like most others? Top
No. The Company is run by 2 key Professionals (aged
36 and 41), both having several years of experience as System
Administrators, and having basic Degrees and several
certifications like Solaris System Administration. 3.
How do I sign up? Top
Just click the order button and you will immediately be
transferred to our order form.
This walks you through the process of signing up to make it as
easy as possible for you.
4. How
do you securely maintain my Credit Card
Number? Top
We do not collect your Credit Card Number. Before you
start entering your Credit Card details, you will be
transported to the 128 Bit encrypted (The best method of
encryption available today) Certified Secure site of our
Credit Card Processing Company. They maintain and process your
card. Even your account particulars like e-mail and address
are maintained in a separate 128 bit encrypted secure server
(https://secure.bluetechsolutions.com) and not on the same
server that serves these pages.
5. Will
I always have access to my website via POP3/FTP/Frontpage?
Top
Definitely. You will have 24/7 access to all e-mail,
FTP, and Microsoft Frontpage, allowing you to update your site
any time, any day, anywhere.
6.
Can I always receive assistance if I need it at any
time? Top
Whenever you need us, we are here. You can find
different e-mail addresses for different departments on our
contact
page. You also have the opportunity to chat with a live
support staff representative using the ICQ Number on the
contact
page.
7.
What is a virtual domain? Top
A Virtual Domain means having your own domain name
(http://www.your-name.com) without having to install expensive
server hardware and software. With a Virtual Domain, you
utilize our server's storage space, however you are still
professionally represented via your own personal Internet web
address domain name (www.your-name.com) and by your own
personal e-mail address domain name (you@your-name.com).
8.
Who is InterNIC? Top
The InterNIC is an independent organization responsible
for holding the registration and routing of Internet domain
names. Without these people it would be virtually impossible
to maintain sanity on the Internet.
9.
Can my domain be accessed with or without the
www? Top
Yes, you will be able to access the domain address with or
without the "www" in front of the domain name.
Example: [http://www.your-name.com] or [http://your-name.com]
is acceptable, whichever you prefer.
10.
How fast and reliable are your support
staff? Top
Our support staff is always ready waiting for any
questions, comments, or concerns that you may have. You
will always receive a response to every e-mail you send
in or every support ticket you book under 24 hours, if not
much sooner. We know how frustrating it is when it takes
forever to receive a response to an e-mail or a support
ticket, which is why we make sure all e-mails are responded to
within 24 hours. Our Support Ticketing System is located
on a different server in a different location, to keep in
touch with our customers in the rare case of our main servers
becoming unreachable due to any reason.
11.
How long does it take for my account to
work? Top
Your account will be setup by a real live technician and
ensure that everything is working properly. This will
always be done within 24 hours. Once your account is
setup you will receive a welcome e-mail giving you very
important information on how to start using your account, and
different information about your server IP address, username,
password, etc. Please save this e-mail as you will
need this to refer back to. Once the InterNIC announces
that your domain name has been registered (or transferred, if
applicable), it usually takes about 24 to 72 hours before it
is active. All Internet providers must update their records
(DNS tables) to reflect the new site's location. To
ensure that you can start uploading your new website as soon
as it is setup, you will be able to use your sites IP address
to upload to, which will turn into the domain name as soon as
it is done making its way through the internet.
12.
Do you accept foreign domain names? Top
Yes. We accept any domain with any extension at all
for installation. The change of domain name pointing has to be
authorised and done by you directly. Most of the registrars
have their own Online Domain Control Panel where you can login
and change the nameservers to our servers as mentioned in our
welcome e-mail.
13.
How can I transfer my files to my
website? Top
We have Full Microsoft® FrontPage® 2002 Support and
Server Extensions and you will always be given the option to
use FTP (File Transfer Protocol). Both methods will be
setup with your account so you can chose which one you want,
whatever will work best for you. Please be advised that
using FTP and Frontpage simultaneously can result in damaging
the Frontpage Extensions.
14.
Can I use my account for anything I
want? Top
You can use your account for pretty much everything but
you may not under any circumstances use Bluetech
Solutions web site hosting or email accounts to promote
material of a sexually explicit or illegal nature or for
unsolicited e-mails or spamming. Please refer to our
Usage
Agreement for more information.
15.
How does the payment process work? Top
Your credit card will be processed by our CC Processing
Company, 2checkout.com. You can get more information about
them at their web site. If you decide to cancel your
account within the 30 day money back guarantee period, we will
gladly refund your account your first month's payment. You
just have to go to
cancel and follow
instructions.
16.
Do I have access to my own SMTP server to send
mail? Top
Yes. You will be able to use mail.yourdomain.com to
send all mail through our fast SMTP servers.
17.
Can I upgrade my account? Top
Yes. You can upgrade your account at any time. If you upgrade from an IPless account (Plan 1
&2) to an IP account (Plans 3,4&5) and want to have a
static IP, you will have to transfer all your files and
databases manually as the IPless account will be deleted and a
new IP account will be created.
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